Terms of service
The agreement covering use of this service — acceptable use, what we warrant, liability, your data, and the grounds on which we decline or suspend an account.
These terms govern use of the Kansoku platform, operated by FID Ltd. Signing up, or sending a request with an API key, accepts them.
They are written to be read. Where a clause limits what you can expect from us, it says so plainly rather than burying it.
1. What we provide
Two surfaces on one platform: a Web Data API that returns structured data from public pages, and a Browser API that gives you a rendering session in a country you name. Both share one key, one bill and one audit trail.
2. Acceptable use
You may not use this service to:
- Circumvent a website's access controls, authentication, rate limits or robots directives
- Collect personal data, or re-identify individuals from what you collect
- Copy a database wholesale in a way that substitutes for the source
- Resell raw collected data as though it were your own dataset
- Infringe copyright, database rights, or a site's terms where those terms bind you
- Anything unlawful in your jurisdiction or in the jurisdiction of the site being read
Requests to do any of the above are declined, and an account used for them is suspended. This is not a formality: if one customer's misuse gets a source to refuse us, that source stops working for every other customer too.
3. What you are responsible for
You choose the targets. We enforce robots directives, pacing and our own refusals, but we do not and cannot judge whether your particular collection is lawful for your purpose in your jurisdiction. That judgment is yours, and you indemnify us against claims arising from targets you selected.
You are responsible for keeping API keys secret, for the acts of anyone using your keys, and for telling us promptly if a key is exposed.
4. What we warrant, and what we do not
We warrant that we will provide the service with reasonable skill and care, and that we will not knowingly misrepresent how a figure was obtained.
We do not warrant that a figure reflects a completed transaction. Asking prices are what sellers publish, not what buyers paid. We say so wherever a figure appears.
We do not warrant continuous availability, completeness, or that any particular source will remain readable. Sources change their pages, refuse requests and go offline. When a source becomes unreadable we record it as unreadable rather than filling the gap — a missing figure is reported as missing, never estimated silently.
5. Service levels
Availability targets and support response times are set out in the order form for plans that carry them. Plans without a stated target carry none, and we would rather say that than publish a number we do not measure.
Where a target exists and is missed, the remedy is a service credit calculated against that month's fees. Service credits are the sole remedy for missed availability.
6. Fees, billing and changes
Fees are charged monthly in advance by card, processed by Stripe, from the contract date. Test-mode requests — keys beginning wi_test_ — are metered so you can see them and are never billed.
You may cancel at any time from the console. Cancellation takes effect at the end of the current billing period; there is no pro-rata refund.
We may change fees for a renewal term with 30 days' notice. A price change never applies retroactively to a period already paid.
7. Your data, and who owns the output
Observations collected for you are yours. You own the output of your requests, and may use, publish and resell it subject to section 2 and to the rights of the sites it came from.
We claim no ownership of your data and do not use it to train models. We use aggregate operational metrics — request volumes, error rates, latency — to run and improve the service.
Export is available on every plan. On termination we delete your workspace data within 30 days. Tell us if you need it sooner and we will do it and confirm when it is done.
8. Confidentiality
Each party will protect the other's non-public information with at least the care it applies to its own, and will use it only to perform this agreement. This survives termination by three years.
9. Liability
Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded.
Subject to that: neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings, and each party's total liability arising in any twelve-month period is capped at the fees paid by you in that period.
We are not liable for decisions you take on the basis of a figure, which is why every figure carries the record of how it was obtained — so that you can check it before you rely on it.
10. Suspension and termination
We may suspend an account immediately where use breaches section 2, where our another customer's continued service is put at risk, or where payment fails and remains unpaid after notice. Where circumstances allow, we give notice and an opportunity to cure first.
Either party may terminate for convenience at the end of a billing period, or immediately for the other's material breach that remains uncured 30 days after written notice.
11. Changes to these terms
Material changes are announced 30 days ahead by email to account owners. Continuing to use the service after that date accepts them. The current version and its date are always at the foot of this page.
12. Governing law
These terms are governed by the laws of Japan, and the Tokyo District Court has exclusive jurisdiction as court of first instance.
Nothing here removes a consumer's non-waivable rights under the law of their own country of residence.
13. Related documents
- Collection policy — what we read, and what we decline to do
- Privacy — personal data, and how to have it removed
- Security — how the platform is built and operated
- Subprocessors — the third parties involved
- Legal notice — seller identity, as Japanese law requires
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